TERMS

WHAT IS THE DELIVERY TIME FOR MY ORDER?

In case of Exchange or refund requests, kindly be aware that shipping fees will be imposed.

Orders will be delivered within 2-6 days on working days .

WHAT IS THE COST OF DELIVERY? 

FREE SHIPPING FOR ORDERS ABOVE EGP 3000

For any order your delivery is:

HOW TO CONTACT CUSTOMER SERVICE?

Our customer service is open from 9:30 Am. to 5:30 Pm on working days.

You can contact our customer service by filling in the form on the customer service page and we will get back to you within 24 hours. If you prefer to speak to our team directly, please call [ 01029285588 ]

WHAT ARE THE PAYMENT OPTIONS AVAILABLE?

On our website, you can pay using valU , VISA and Cash on Delivery .

WHAT IS THE REFUND & EXCHANGE POLICY?

REFUND

The Customer must request a product return request to our mail on: Gosport@rasport.com.eg

1. Refunds are acceptable within a period of 14 days of purchase (as per invoice date)
2. The courier will contact with you in 2 to 3 working days to pick up the returned item first, after that it must returned back to the store first.
3. Please note that it may take up to 15 on working days to process your refund after we have received your returned item(s)
4. All Credit/Debit Card refunds will be credited back to the original payment card used for the transaction
5. It may take up to 15 days on working days for the amount to reflect in your Credit/Debit Card after refund is processed
6. The product must be in its original packaging and in a sellable condition with relevant tags attached. Goods found to be dirty, stained, damaged, torn or abused will not be entertained for refund
7. For hygiene reasons, the following products cannot be returned as soon as their packaging has been unsealed: [shoe soles, socks, Swimming Wear and Lingerie cleaning products]
8. Please note that Shipping fee is not refundable. However, if refund is due to a manufacturing defect or damage of product during the delivery process then the Service and delivery charges are fully refundable. However, Value Added Tax (VAT) on the product will be refunded

EXCHANGE

1. Exchanges are acceptable within a period of 14 days of purchase (as per invoice date)
2. The courier will contact with you in 2 to 3 working days to pick up the returned item first, after that it must returned back to the store first.
3. The exchanged item will be out for delivery after we received the returned item in 3 working days to deliver as per delivery time for each area.
4. Exchange product value should be equal or higher than the original purchase
5. The product must be in its original packaging and in a sellable condition with relevant tags attached. Goods found to be dirty, stained, damaged, torn or abused will not be entertained for exchange
6. Please note that only ONE TIME EXCHANGE of product is allowed within 14 days of purchase (as per invoice date)
7. For hygiene reasons, the following products cannot be returned as soon as their packaging has been unsealed: [shoe soles, socks, Swimming Wear and Lingerie cleaning products]
8. Any exchange process has shipping fees as per shipping charges for each area.

COMPANY RIGHTS

Please note, Gosport reserves the right to refuse refunds and/or exchanges on items that are:

• unfit for resale
• exchange made outside of the 14-day time frame
• refund made outside of the 14-day time frame
• refund and exchange request without sales receipt.

The User must follow the process: choose items to return, select a return method, choose a refund method and create a return slipe.

HOW TO RETURN OR EXCHANGE YOUR ORDER?

Step 1: Make sure you have read the refund & exchange policy. 

• Is the product in its original condition? 
• Do you have the original receipt? 
• Are you making the claim within the given time period? 

Please double check if you meet the requirements. 

Step 2: Email us at Gosport@rasport.com.eg or give us a call at [ 0 1029285588  ]

COVID-19 INFORMATION

Your COURIR stores are closed for everyone's safety. Your COURIR-ME.COM site remains open with secure home delivery. We are taking all of the necessary precautions to ensure that our customers, staff and supply chain are kept safe and well during this time and to prevent the spread of COVID-19. Courir drivers are ensuring that our vehicles are disinfected daily. Our drivers will be wearing gloves, with regular usage of antibacterial hand wash, they are adhering to social distancing guidelines and will wear an appropriate face mask to ensure a safe sanitized online shopping experience. Our logistics partners also follow strict guidelines which adhere to the government regulations on containing COVD-19.