FAQ

Do I need to register to order ?

No need to register, you don’t need to register however we encourage you to do so to be able to order but also to enjoy the following benefits :

• Tracking your orders and see the history of purchases
• Save your personal information such as address and Bag details to be able to shop faster

Is my personal information kept private ?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation.

How do I order ?

You need to follow these steps to start shopping with us:

• If you’re registered user, then just sign in to your account
• If you’re not registered yet, you can connect through your Facebook / Google account or simply order as a guest
• Once you have found what you wish for, select your size the quantity you want and click on the ‘ADD TO CART’ button.
• You can either continue shopping, or review the items in your shopping bag by clicking on VIEW SHOPPING BAG.
• If you’re satisfied with the items in yours shopping bag, click ‘PROCEED TO CHECKOUT’ to complete your order.

I have forgotten my password, what shall I do ?

You should follow the ‘FORGOTTEN PASSWORD’ instructions on the sign in page to Re-set your password.

Can I cancel my order ?

If your order is still within its fulfillment phase (usually the same day), you can contact our customer Service team to submit your cancellation request.

What payment methods does Courir accept, and is it safe to use my credit card online ?

We accept Visa, MasterCard. You can also choose cash on delivery. All payments are processed through a secure checkout system.

My promotion code did not work

 Please check that the code/link you are using is still valid and not out of date. All discounts cannot be used in conjunction with other promotions or discounts. Your code must be entered in the format in which it was received. Otherwise contact us via email or on any of our social media accounts

It may help to clear your cookies and cache if your code is not working.

Are is this products Original?

All the products/brands we sell are 100% Original, and we are the original agent for these Brands.

Which destinations does Courir ship to ?

We deliver all over Egypt now !

How long does delivery take ?

The delivery process takes in working days.

How do I return an item?

If you are not satisfied with your order, we offer a full refund within 14 days from the date of delivery. Kindly go to our “Return Request” Page and fill the form. You will be contacted by us in a very short delay to proceed with your Refund/Return request.

Refund Process:

1. The courier will contact with you in 2 to 3 working days to pick up the returned item, after that it must returned back to the store first.
2. Please note that it may take up to 15 on working days to process your refund after we have received your returned item (s
3. The refund takes from 10 to 14 working days
4. If you paid in cash, the refund will return back through the customer bank account.
5. If you paid in Credit / Debit card, the refund will return to the same card that you paid with.

What is you Exchange policy?

1. The courier will contact with you in 2 to 3 working days to pick up the returned item, after that it must returned back to the store first.
2. The exchanged item will be out for delivery in 3 to 4 working days after receiving your returned item.
3. The exchange process takes from 7 to 10 working days.
4. There is a new shipping fees for any exchanges request.